Responsible for providing customer service support for clients, drivers, dining center coordinators, volunteers, case managers, kitchen, and other agency personnel.
“An Equal Opportunity/Affirmative Action Employer”
JOB CLASSIFICATION: Customer Care Specialist
STATUS: Full-Time (40 hours per week) Including weekend rotation
LOCATION OF WORK: 670 Harmon Ave.
POSITION SUMMARY: This position is responsible for providing customer service support for clients, drivers, dining center coordinators, volunteers, case managers, kitchen, and other agency personnel. This position is responsible for documenting meal additions and cancellations for all active Nutrition Programs. This position is responsible for leading problem-solving efforts in the areas of driver and volunteer issues, meal delivery issues, and dining center issues. Work requires expertise in customer service, attention to detail, clerical, communication, and an ability to handle multiple functions at one time. This position will have frequent contact with agency personnel, volunteers, clients, funders and case managers, and the general public. This position requires an understanding of older adults and handicapped individuals. A positive and cooperative image and attitude is crucial for this position. Work performed is under the general supervision of the Nutrition Programs Operations Manager.
QUALIFICATIONS: High school diploma or equivalent. Preferred completion of an Associate’s degree in business, secretarial science, or a related field. One year of customer service experience and data entry experience. Accurate typing of 40 wpm; basic word processing skills using Microsoft Word; basic database skills using Microsoft Access; basic database skills using Microsoft Excel; skill in operating office equipment. This employee must have strong customer relations, multi-task skills, and be detail-oriented.