LifeCare Alliance – Privacy Policy

Effective Date: September 22, 2024

    1. Introduction

Welcome to LifeCare Alliance! We value your privacy and are committed to protecting your personal information. This Privacy Policy outlines how we collect, use, and safeguard the information you provide through our SMS (Short Message Service) system. By using our SMS system, you agree to the practices described in this policy.

    1. Information We Collect

When you interact with our SMS system, we may collect the following types of information:

      • Contact Information: This includes your mobile phone number and any other contact details you may provide.
      • Message Content: Any information or messages you send to us through the SMS system.
      • Usage Data: Information about your interactions with our SMS system, such as the time and frequency of your messages.
    2. How We Use Your Information

We use the information we collect to:

      • Provide Services: Respond to your inquiries, provide updates, appointment reminders, and deliver relevant information related to LifeCare Alliance services.
      • Improve Our Services: Analyze usage patterns to enhance our SMS system and overall service quality.
      • Compliance and Security: Ensure compliance with applicable laws and protect against unauthorized access or misuse of the system.
    2. How We Protect Your Information

We implement reasonable security measures to protect your information from unauthorized access, disclosure, or alteration. However, please be aware that no system is completely secure, and we cannot guarantee the absolute security of your information.

    1. Sharing Your Information

We do not sell, trade, or rent your personal information to third parties. We may share your information with:

      • Service Providers: Third parties that assist us in operating our SMS system and providing services, under strict confidentiality agreements.
      • Legal Requirements: When required by law or to comply with legal processes.
    2. Your Choices

You have the following rights regarding your information:

      • Opt-Out: You may opt-out of receiving SMS messages from us at any time by following the instructions provided in the messages or contacting us directly.
      • Access and Correction: You may request access to your information or request corrections by contacting us using the information provided below.
    2. Changes to This Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated effective date. We encourage you to review this policy periodically to stay informed about how we are protecting your information.

    1. Contact Us

If you have any questions or concerns about this Privacy Policy or our SMS system, please contact us at:

      • LifeCare Alliance Email: privacy@lifecarealliance.org
      • Phone: 1 (614) 278-3130
      • Mailing Address: 1699 West Mound Street, Columbus, Ohio 43223
    2. California Residents

If you are a resident of California, you have additional rights under the California Consumer Privacy Act (CCPA). For more information on how we handle your personal data, please contact us using the information provided above.

    1. International Users

If you access our SMS system from outside the United States, please be aware that your information may be transferred to, stored, and processed in the United States. By using our SMS system, you consent to the transfer of your information to the United States and its storage and processing in accordance with this Privacy Policy.
Thank you for choosing LifeCare Alliance. Your trust is important to us, and we are committed to protecting your privacy.