Position Title: Program and Client Coordinator EEO:
Reports To: Assistant Director, Nutrition Programs
The program and client coordinator will play a leading role in the development, creation, execution, and management of a newly funded initiative through the Administration of Community Living within the Meals-on-Wheels and Wellness Departments. This position will work with a multidisciplinary team to help create an evidence-based program to enhance the lives of older adults, with potential for national implementation. This position also acts as a liaison between the agency and project stakeholders, across departments, and with program participants.
Work performed in this position will be of a complex, professional and confidential nature. Work requires a considerable understanding of program development and execution. This role will work directly with older adults in the Meals-on-Wheels program to assess needs and eligibility for the initiative. This role must have strong skills in data collection and evaluation. A positive, forward thinking and cooperative image is crucial for this position. Work is performed under the general supervision of the Program Director, but will require a significant amount of independence and self-direction.
This is a 100% grant-funded position with an anticipated grant end date of 8/31/27. Although the grant is expected to end on that date, sometimes additional funding can be obtained to extend a grant beyond the end date. If that would occur, your employment under the grant might also be extended. However, you should be aware that your employment as an employee of LifeCare Alliance is considered to be at will and may be terminated by you or LifeCare Alliance at any time regardless of the end date of the grant.
Principle Responsibilities/Essential Functions
- Responsible for taking lead for design, execution, and ongoing management of program goals and metrics. Expectation to work closely across departments and with lead researcher and grants team. Act as lead for various meetings with team and funders.
- Responsible for producing accurate detailed client information for client database. This includes reviewing and revising interview paperwork, referral applications, and reassessment forms, providing required funder paperwork, and relaying appropriate paperwork and information to the department across agency.
- Collects, analyzes and interprets data; assists with development and implementation of new and/or revised project approaches and techniques (Does not require knowledge of statistical program outside of competence in Microsoft Excel.) This includes client enrollment list, reports regarding change in client’s status, providing detailed progress notes in line with grant goals.
- Responsible for interviewing new home-delivered meal clients, assessing current clients for additional support needs, and determining client eligibility to receive LifeCare Alliance services and/or enrollment into project. This includes scheduling and interviewing clients on phone and, at time, in their homes, completing appropriate applications and paper work, determining funding eligibility and services for which client qualifies, providing alternate sources to those ineligible, providing follow-up with agency staff, and documenting client changes and concerns.
- Responsible for performing various auditing and reporting functions to ensure agency and funder compliance, this includes: creating and leading monthly meetings with staff, working closely with lead researcher, and working closely with other staff to ensure progress of grant is on track.
- Performs other departmental and agency related functions as necessary. This includes attending departmental and agency meetings as necessary, serving on departmental and agency committees as necessary, attending and assisting with departmental and agency special events as necessary and performing other assignments as necessary.
- Work in agency office. Generally works eight scheduled hours between agency opening and closing, Monday through Friday. Some remote work may be approved, but majority will be in office.
- Some travel to complete client assessments/ home visits in Franklin, Marion, Madison, Champaign, and Logan County.
- Must be available and willing to drive in a variety of weather conditions.
Bachelor’s degree or Master’s in social work with macro focus preferred. Two years’ experience in a community services organization preferred. Preferred experience working with older adults, experience in interviewing and program management. Must have valid Ohio driver’s license; vehicle available for agency use; and adequate auto insurance.
Knowledge, Skills and Abilities:
- Knowledge of community organizations and resources available to such.
- Knowledge of laws, regulations and guidelines pertaining to community health administration.
- Knowledge of non-profit organizational dynamics.
- Knowledge of the needs of the elderly.
- Skills in speaking, meeting, writing and corresponding with diverse populations and audiences.
- Ability to seek out new methods and principles and willingness to incorporate them into existing practices.
- Ability to read financial reporting documents.
- Ability to work independently, making independent decisions as appropriate.
- Ability to develop and maintain effective working relationships with staff members, clients and community health and social agencies.
- Ability to prepare and maintain adequate records and reports.
- Ability to quickly and accurately identify problems and solutions.
- Ability to use mature judgment in decision making and sensitivity in relating to co-workers and clients.