Meal Train for New Moms

Single, new moms covered by Medicaid or who are uninsured and who are aged 18+ living in Franklin County are able to sign up to receive up to 15 meals from LifeCare Alliance in this pilot program, sponsored by Anthem.
For the purpose of this pilot, a new mom is classified as a woman with a new child under three months of age.

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CUSTOMER ASSESSMENTS

All women being referred to the Meal Train for New Moms will be contacted by a LifeCare Alliance social worker to complete an assessment and to determine a delivery schedule.

EMERGENCY MEAL DELIVERIES

If meals are needed the same day that you are making this referral, please first complete this online form. Once you have completed the online referral form, call 614-278-3152 and request an emergency “Meal Train for New Moms” delivery.

In the case of emergency meal deliveries, customers must be home by 2:00 p.m. that day in order to receive a delivery that day. Otherwise, delivery will be initiated the following day.

Emergency deliveries can take place on Saturdays and Sundays, as well.

The LifeCare Alliance social worker will contact customers receiving an emergency delivery the next business day to conduct the assessment and discuss a delivery schedule.

QUESTIONS AND ANSWERS ABOUT THIS SERVICE

What is the Meal Train for New Moms service?

New moms who are covered by Medicaid or who are uninsured are able to receive up to 15 meals from LifeCare Alliance to assist them as they adjust to life with their new baby. There is funding available for up to 50 women through Dec. 31, 2019, and there is no charge to participants. This pilot is being sponsored by Anthem.

Who is eligible to receive Meal Train deliveries?

Single, new moms aged 18+ living in Franklin County are able to participate in this pilot program. Priority is given to new moms who live alone or alone with other minor children. A new mom is classified as a woman with a new child under three months of age.

How is a Meal Train referral made?

  • Referrals may be made by clicking here.
    • Emergency referrals, where meals are needed day-of, can be made by calling 614-278-3152.
  • Anyone associated with the prospective Meal Train customer, including the new mom herself, her case manager, her hospital discharge social worker, her physician’s office, her family, etc, can make a Meal Train referral.
  • Meal Train referrals may be made once the prospective customer has entered her third trimester, and they may be made up to three months post-partum.
    • If a Meal Train referral is made prior to the birth of the child, the LifeCare Alliance social worker will contact the prospective customer to arrange the delivery schedule based on the prospective customer’s needs.
    • If a referral is made prior to the birth of the child, it will be the responsibility of the customer or designated customer representative to notify LifeCare Alliance that the service should begin once the child is born and the mother is home from the hospital.

What happens before meals are delivered?

  • Meal Train customers will receive a phone call from a LifeCare Alliance social worker within one business day of a referral. During the call, the social worker will…
    • Complete a mini-assessment with the customer.
    • Provide the customer with information about LifeCare Alliance, as well as area programs and services that may be able to assist her.
    • Discuss delivery options with the customer.

What delivery options are available?

  • Daily hot/cold meals are delivered between 10:30 a.m. and 2 p.m., and weekly frozen meals are delivered between 8 a.m. and 4 p.m. Meal Train customers are able to receive up to 15 meals total and may select from any of the following delivery options:
    • A daily hot and a cold meal for seven consecutive days. (14 meals total)
    • A daily hot or cold meal for 14 consecutive days. (14 meals total)
    • A daily hot or cold meal, Monday-Friday for three weeks. (15 meals total)
    • A daily hot or cold meal for seven days, followed by a single delivery of seven frozen meals. (14 meals total)
    • One delivery of 15 frozen meals. (15 meals total)
    • Two separate deliveries of seven frozen meals. (14 meals total)
    • Three separate deliveries of five frozen meals. (15 meals total)

Frequently Asked Questions

  • Does the Meal Train customer need to be home to receive the meal delivery?
    • Yes, our customers are required to sign the delivery record.
  • What if a Meal Train customer needs to cancel her meal delivery?
    • Customers have until 8:30 a.m. the morning of their delivery to cancel by calling 614-278-3152.
  • What if a Meal Train customer misses her delivery because of an unexpected circumstance?
    • She will receive a follow-up phone call the day-of the missed delivery from LifeCare Alliance’s customer service team.
      • If LifeCare Alliance is unable to reach the customer during the follow-up phone call, customer service will notify the customer’s emergency contact of the missed delivery.
    • If a Meal Train customer misses two deliveries (consecutive or otherwise), her meals will be put on hold until she has spoken with the LifeCare Alliance social worker.
    • If a Meal Train customer misses a delivery, a make-up delivery may be scheduled.
  • What if the prospective Meal Train customer being referred is discharged from the hospital needs meals that day?
    • LifeCare Alliance is able to make emergency meal deliveries to new moms by calling 614-278-3152 and requesting the “Meal Train for New Moms.” The new mom must be home by 2 p.m. that day in order to receive a delivery that day. Otherwise, delivery will be initiated the following day.
      • Emergency deliveries can take place on Saturday and Sunday.
    • The LifeCare Alliance social worker will contact these new customers on the next business day to conduct the assessment and discuss ongoing delivery schedule.
  • Who delivers LifeCare Alliance’s meals to Meal Train customers?
    • LifeCare Alliance staff and volunteers. A background check has been conducted on all LifeCare Alliance representatives.
  • Where do LifeCare Alliance’s meals come from?
    • LifeCare Alliance makes its own meals in its kitchen here in central Ohio. Menus are developed by a registered dietitian, and customers have access to a registered dietitian if they have questions.