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IT Specialist

Responsible for the agency’s computer and networking function as a Tier one support. This includes monitoring and operating the network on a daily basis. This position is the primary contact for all internal issues relating to IT and help desk.
“An Equal Opportunity/Affirmative Action Employer”

JOB CLASSIFICATION: IT Specialist
STATUS: Full-Time (40 hours per week)
LOCATION OF WORK: 1699 W. Mound St.
REPORTS TO: Director of Information Systems

POSITION SUMMARY:
Responsible for the agency’s computer and networking function as a Tier one support. This includes monitoring and operating the network on a daily basis. This position is the primary contact for all internal issues relating to IT and help desk, contacting outside technical support when needed including necessary follow-ups until issue is resolved in a timely manner with minimal production delays. Responsible for assisting the Systems Administrator and IT Director with IT related activities. This includes upgrading computer applications and procedures such as access control, security monitoring, and all third party purchased software such as Great Plains, ServTracker, CBORD, Client Management Systems, and Microsoft products. Also includes setting up new and/or replacing computer workstations and preparing work stations for use by end-users, and assisting with server functions and other related work. May include writing Access-related programs, testing new applications. Responsible for maintaining documentation of all IT processes and procedures, including computer policies and licensures, ensuring updates as needed. Responsible for assisting with the agency’s software design as needed. This includes analyzing business problems, gathering information for users, and developing or modifying programs to solve business problems. Responsible for providing support to agency personnel in regards to all agency websites. Acts as Tier two support for website issues. This includes working with the web host and assuring that the website is working properly. Responsible for assisting the program directors and other agency staff with administrative and statistical function. This includes staff trainings on computer, memos, policies, and statistical reports from agency databases. Performs other IT functions as necessary or assigned. This would include serving on agency committees, representing the agency in special agency functions, and ordering of IT equipment supplies


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