“An Equal Opportunity/Affirmative Action Employer”
JOB CLASSIFICATION: IT Specialist
STATUS: Full-Time (40 hours per week)
LOCATION OF WORK: 1699 W. Mound St.
REPORTS TO: Director of Information Systems
Duties include maintenance of computer hardware and software environment for the agency including documentation of system processes and resolution of IT issues in a timely manner. Assist in training for all staff in the use of hardware and software. Design reports, forms, and computer procedures for all programs. Assist with web based software support and website administration.
PRINCIPAL RESPONSIBILITIES/ESSENTIAL FUNCTIONS:
Responsible for the agency’s computer and networking function as a Tier one support. This includes monitoring and operating the network on a daily basis. This position is the primary contact for all internal issues relating to IT and help desk, contacting outside technical support when needed including necessary follow-ups until issue is resolved in a timely manner with minimal production delays.
Responsible for assisting the IT Manager with IT-related activities. This includes upgrading computer applications and procedures such as access control, security monitoring, and all third party purchased software such as Great Plains, ServTracker, CBORD, Client Management Systems, and Microsoft products. Also includes setting up new and/or replacing computer workstations and preparing work stations for use by end-users, and assisting with server functions and other related work. May include writing Access-related programs, testing new applications, and preventative maintenance of agency assets. Additionally, may include setting up and configuration of audio visual and event equipment at various locations.
Responsible for maintaining documentation of all IT processes and procedures, including computer policies and licensures, ensuring updates as needed.
Responsible for assisting with the agency’s software design as needed. This includes analyzing business problems, gathering information for users, and developing or modifying programs to solve business problems. Responsible for providing support to agency personnel in regards to all agency websites. Acts as Tier two support for website issues. This includes working with the web host and assuring that the website is working properly.
Responsible for assisting the program directors and other agency staff with administrative and statistical functions. This includes staffing training on computer, memos, policies, and statistical reports from agency databases.
Responsible for the security of agency data systems as a member of the IT staff. This includes, auditing security events, writing procedures, enforcing policies and changes in compliance with regulatory rules and industry best practices.
Performs other IT functions as necessary. This would include serving on agency committees, representing the agency in special agency functions, and ordering of IT equipment and supplies.
Work eight (8) scheduled hours per day (forty (40) hours per week) generally between 8A.M. and 4P.M. Monday through Friday, with one half to one hour lunch period daily. Hours may be flexible to accommodate workload. Work second or third shifts or weekends as computer functions dictate (on call as needed). Work setting includes agency office with occasional visits to other regional offices as necessary.
Associates degree in Computer Science or two years of work towards a Bachelor’s degree in Computer Science, and/or relevant work experience. Experience with major PC application programs like Microsoft Office products, Cisco network hardware and software; Microsoft Windows Server, Microsoft SQL Server, Office 365. Any Microsoft Certifications would be beneficial. Experience with Access or other relational database program software, and/or some SQL knowledge is preferred.
KNOWLEDGE, SKILLS, AND ABILITIES:
- Ability to work independently with limited supervision.
- Ability to train and direct employees and volunteers.
- Ability to organize priorities and implement assignments.
- Ability to evaluate, interpret, plan, and implement changes and refine systems and procedures.
- Ability to repair computer hardware.
- Ability to develop and maintain effective working relationships with supervisors and staff members.
- Ability to maintain and protect confidential information including Protected Health Information.
- Ability to operate standard office equipment.
- Ability to maintain discretion and integrity in handling confidential information.
Must possess valid Ohio driver’s license, have vehicle available for agency use, and maintain adequate vehicle insurance.