This position is responsible for direct, daily supervision of Meals-on-Wheels paid and volunteer delivery drivers.
“An Equal Opportunity Employer”
LOCATION OF WORK: 670 Harmon Ave
REPORTS TO: Nutrition Programs Operations Manager
POSITION SUMMARY: This position is responsible for direct, daily supervision of Meals-on-Wheels paid and volunteer delivery drivers, including coverage of Meals-on-Wheels routes, interviewing, hiring, and evaluating drivers, monitoring driver documentation to meet funder requirements, following-up client and driver problems and concerns, providing department scheduled training sessions, meeting funder requirements through route evaluations and sanitation inspections, and scheduling visitors and other agency staff to go on Meals-on-Wheels routes. Work requires an attention to detail, customer relations, communication skills, supervisory skills, ability to relate to volunteers in a productive and positive manner, and an ability to handle multiple functions at one time. This position will have frequent contact with agency personnel, volunteers, clients, funders, and the general public. This position requires an understanding of seniors and individuals with disabilities. Work performed in this position will be of a professional and sometimes confidential nature. A positive and cooperative image and attitude is crucial for this position. Work performed is under the general supervision of the Lead Driver Supervisor and in cooperation with other Meals-on-Wheels office staff. This position requires a significant amount of independence and self-direction to accomplish its essential functions and responsibilities.
QUALIFICATIONS: High school diploma or equivalent. Preferred Associate’s degree in Human Services or related field. Position requires three to five years’ experience in a supervisory position. Two years’ experience working with volunteers. This employee must have strong customer relations experience, multi-task skills, be detail oriented; have basic to intermediate skills using Microsoft Office, an understanding of quality assurance standards and contract compliance; valid Ohio driver’s license; vehicle available for agency use; adequate auto insurance.