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Community Engagement Manager

“An Equal Opportunity/Affirmative Action Employer” 

POSITION TITLE:              Community Engagement Manager
STATUS:                                Full-Time (40 hours per week)
LOCATION OF WORK:    1699 W. Mound St.
REPORTS TO:                     Director of Corporate and Community Engagement

POSITION SUMMARY:

The Corporate and Community Engagement team oversees corporate and community relationships for the Agency’s Advancement team, including volunteer partnerships, recruitment, training, and retention. The Community Engagement Manager, reporting to the Director of Corporate and Community Engagement, is responsible for the volunteer experience, from beginning to end, for volunteer activities across the entire Agency.

This role is responsible for handling day-to-day operations of the Corporate and Community Engagement team, with oversite of groups, individual volunteers, and relationships with Agency Program departments.

This includes community involvement to identify and recruit volunteers, performing volunteer training and scheduling, greeting and performing tours for volunteer groups, assisting with large-scale events, and volunteer data management.

PRINCIPAL RESPONSIBILITIES/ESSENTIAL FUNCTIONS:

This role is responsible for planning, coordinating, implementing, executing, tracking and evaluating volunteer activities and building community engagement and involvement across the entire Agency.  This includes, but is not limited to, the following components:

  • Identifying, developing, and implementing creative volunteer recruitment strategies and methods to attract and retain a sufficient pool of volunteers to maintain efficient operations
  • Recruiting volunteers from community organizations, schools, local business groups and the public across all counties served.
  • Overseeing training and orientation for new volunteers, making enhancements to the process based upon changing demographics, needs, and Agency direction.
  • Scheduling and placement of new volunteers into shift work for Program activities based upon departmental needs. Organizing and executing one-time volunteer group activities.
  • Greeting and performing tours for various volunteer and donor groups, taking volunteer pictures for social media, and directing new volunteers to their volunteer assignment.
  • Communicating with volunteers about open needs, policy changes, and other agency updates, handling volunteer and client issues and inquiries as they arise.
  • Responsible for coordinating various record keeping, database functions and reporting such as volunteer percentages and hours, company and group activities, recruitment and retainment.
  • Working with Corporate & Community Engagement team to develop and implement volunteer recognition programs and events.
  • Acting as the liaison between the Corporate and Community Engagement team and one or more Program teams, being the point-of-contact for any volunteer needs and coverage concerns.
  • Updating and maintaining the volunteer records and databases. Recommending changes to policies and procedures to ensure volunteer record-keeping services meet funder and agency requirements, coordinating data necessary for monthly and quarterly funder reports and producing reports for fiscal.
  • Performs other departmental and agency functions as necessary. This includes supporting donor relationships, attending Agency functions, attending and participating in departmental meetings and committees as necessary and performing other duties as assigned.

  QUALIFICATIONS:

High school diploma or equivalent is required; an Associate’s or Bachelor degree is preferred. One-year experience in busy office setting, with experience in an outreach/recruitment position or equivalent is preferred.  Intermediate computer skills using Microsoft Word, Excel, and Access needed. This employee must be detail oriented, be able to multi-task, and have strong customer relations skills. Administrative and management experience a plus.

This position has frequent contact with volunteers and the volunteer network, community organizations, business organizations, agency personnel, funders, auditors, seniors, and handicapped individuals, and the general public.  The successful candidate should be highly skilled at coordinating logistics and details, interacting with constituents of all kinds (including donors, volunteers, clients, partners, and staff), and speaking publicly to various groups.  A positive and cooperative image and attitude is crucial, as well as independence and self-direction to accomplish its essential functions and responsibilities.

 WORKING CONDITIONS:

Full time employment working 40 hours per week, generally between 8 a.m. and 5 p.m., Monday through Friday; occasional weekend, evening, or early morning hours.  Occasional travel to outer counties (Logan, Champaign, Marion, Madison).

KNOWLEDGE, SKILLS, AND ABILITIES:

  • Ability to work independently, using own initiative, with minimal supervision and a high level of commitment.
  • Ability to prioritize and complete multiple job assignments; strong organizational and time management skills.
  • Ability to develop and maintain effective working relationships with department and agency staff, clients, volunteers, agency Board Members, and members of the community.
  • Ability to communicate over the telephone, e-mail, and in person with a diverse public, including older adults and individuals with disabilities. Exceptional customer relations skills.
  • Ability to evaluate, interpret, plan and implement changes and refine systems and procedures.
  • Ability to maintain discretion and integrity in handling confidential information.
  • Ability to engage publicly or present to large and small groups.
  • Intermediate computer knowledge of Microsoft Word, Excel, and database processes.

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