This position is responsible for managing the assessments consumer eligibility in the home-delivered and congregate meal programs.
“An Equal Opportunity Employer”
JOB CLASSIFICATION: Community & Client Manager
STATUS: Full-time (40 hours a week)
LOCATION OF Work: 670 Harmon Ave.
REPORTS TO: Assistant Director – Nutrition Programs
The community program coordinator is responsible for the day to day operations of the community dining centers, client transportation, and the supervision of paid staff. This position assists the program director and works with other members of the congregate team to ensure the dining center and transportation operates within agency and funder guidelines. This position also acts as a liaison between the agency and the Dining Center Hosts to ensure good relations and to problem solve any issues that may arise.
Work performed in this position will be of a complex, professional and confidential nature. Work requires a considerable understanding of food service principles, how to work with the elderly, scheduling, record keeping and data collection. This position will have frequent contact with agency clients, hosts site personnel, agency personnel and the general public. This position must be able to conduct agency business in a variety of settings and under stressful situations, while maintaining a professional demeanor at all times. A positive and cooperative image is crucial for this position. Work performed is under the general supervision of the Program Director, but will require a significant amount of independence and self direction.
Principle Responsibilities/Essential Functions
- Responsible for the daily supervision of the transportation and dining center staff (volunteer, students, custodians and aides). This includes; interviewing, hiring, orientation, scheduling, disciplining, termination of staff, develop and conduct in-services and workshops to enhance staff effectiveness, and biweekly processing of timesheets.
- Responsible for acting as a liaison between the agency and the dining center hosts. This includes; problem solving issues between a host site and the agency. Assisting with setting up dining centers at new sites, maintaining positive relations with host sites. Working with the host site on special activities and programs. Informing host site of agency changes, including staff changes, and overseeing host dining center facilities for safety and sanitation compliance.
- Responsible for performing various auditing and reporting functions to ensure agency and funder compliance, this includes; maintaining a dining center compliance checklist and auditing each dining center on a periodic basis, developing and conducing periodic reviews on dining center materials to ensure material are up to date and presentable, performing food temperature checks at dining centers for quarterly reports, establishing and maintaining an inventory checklist of LifeCare equipment at each site and auditing periodically to ensure equipment still present and functioning, performs monthly audits of client information to ensure accuracy and compliance with funder requirements, and monitors the meal/transportation records for accuracy.
- Responsible for assisting the Program Director with various administrative functions. This includes; review and revision of department program manuals and forms; assisting with programming and coordination of program council; assist in annual funder audits; assists in monitoring intradepartmental policies and procedures, and assists in the planning and implementation of programs at the dining center.
- Responsible for providing satisfactory backup coverage in the absence of any member of the congregate meal team. This includes performing duties of the dining center staff and assuring responsibility of the program in the absence of the Program Director.
- Performs other departmental and agency related functions as necessary. This includes attending departmental and agency meetings as necessary, serving on departmental and agency committees as necessary. Attending and assisting with departmental and agency special events as necessary and performing other assignments as necessary.
- Work in agency office. Generally works eight scheduled hours between agency opening and closing, Monday through Friday, may require weekends and holiday work.
- Work in agency office and drive to dining centers in Franklin, Marion, Madison, Champaign, and Logan County.
- Must be available and willing to drive in a variety of weather conditions.
Bachelor’s degree in social services/public administration preferred. Two years’ experience in a community services organization preferred. Preferred experience working with older adults and handicapped individuals and experience in interviewing. Must have valid Ohio driver’s license; vehicle available for agency use; and adequate auto insurance.
Knowledge, Skills and Abilities:
- Knowledge of community organizations and resources available to such.
- Knowledge of laws, regulations and guidelines pertaining to community health administration.
- Knowledge of effective management and supervisory practices.
- Knowledge of non-profit organizational dynamics.
- Knowledge of the needs of the elderly.
- Supervisory and leadership skills.
- Skills in speaking, meeting, writing and corresponding with diverse populations and audiences.
- Ability to seek out new methods and principles and willingness to incorporate them into existing practices.
- Ability to read and financial reporting documents.
- Ability to work independently, making independent decisions as appropriate.
- Ability to develop and maintain effective working relationships with staff members, clients and community health and social agencies.
- Ability to prepare and maintain adequate records and reports.
- Ability to quickly and accurately identify problems and solutions.
- Ability to use mature judgment in decision making and sensitivity in relating to co-workers and clients.