This position will focus on community and client outreach for home-delivered meals (Meals-on-Wheels) in Franklin County, as well as have some activity in Madison, Marion, Champaign, and Logan Counties.
“An Equal Opportunity Employer”
JOB CLASSIFICATION: Community & Client Liaison
STATUS: Full-time (40 hours a week)
LOCATION OF Work: 1699 West Mound St.
REPORTS TO: Director of Marketing & Brands
This position will focus on community and client outreach for home-delivered meals (Meals-on-Wheels) in Franklin County, as well as have some activity in Madison, Marion, Champaign, and Logan Counties. The position will be responsible for identifying, contacting, securing, and reporting on meetings with community partners who link in some way to in-home services or client referrals, as well as meetings directly with client groups and individuals who are in need of meals or other in-home assistance. In addition, the position will serve as a community liaison for LifeCare Alliance’s broad array of programs, facilitating positive internal communication and referrals from outreach efforts.
This position will focus on excellent community/client outreach, while also maintaining strong attention to detail, reporting, and analytics to ensure that efforts are effective and targeted with measurable results. In close collaboration with the agency’s marketing efforts, this position will provide important content and insight regarding what types of marketing materials are needed and effective in the community, as well as work with meal production and distribution departments to stay informed about current trends, changes, and services.
This position will interface with community referral partners, representing the agency with excellence, accuracy, and enthusiasm to help position LifeCare Alliance as the “provider of choice” in the central Ohio community. While this role will require a comprehensive knowledge of all LifeCare Alliance’s services, it will also require a keen understanding of how and when to refer detailed client questions to the appropriate area of expertise.
Work requires attention to detail, customer relations, communication skills, understanding of the older adult/homebound population, aging network and funding sources and an ability to handle multiple functions at one time. This position will have frequent contact with agency personnel, volunteers, clients, funders and case managers and the general public. Work performed will be of a professional and sometimes confidential nature. A positive and cooperative image and attitude is crucial, as well as independence and self-direction to accomplish its essential functions and responsibilities.
PRINCIPLE RESPONSIBILITES/ESSENTIAL FUNCTIONS:
Serve as point person for all meal outreach efforts, hosting regular meal tastings and talks to both groups and individuals. This will include all aspects of generating qualified leads, communicating with prospects, and arranging meal tastings with community partners. This position will serve as the host for tastings, including coordination with food production/kitchen teams, set up onsite at host facility, welcoming guests, and leading a presentation about LifeCare Alliance.
- Securing, arranging, and hosting meal tastings, in both one-on-one and group settings.
- Establish ongoing pipeline of qualified leads, including regular follow up and relationship building.
- Serve as a primary source of internal referrals and collaborative internal communication, effectively referring clients to internal departments for service linkage.
- Document and report on all activities.
- Meet accomplishment expectations, as determined by supervisor (ex. number of referrals, number of potential client engagements each month).
- Multi county travel.
- Connect regularly with key program/service areas to ensure accurate and up-to-date knowledge of client services; likewise communicate back to program/service areas regarding client trends and questions from the field.
Proactively engage in communities where LifeCare Alliance serves to maintain a strong presence within the network of providers and referring partners in the aging network. This may include representation within/to human service agencies, groups, companies, clients, client relatives, volunteers, agency staff, etc.
- Serve as agency representative at community/service provider fairs or info sessions.
- Host partners onsite at LifeCare Alliance when appropriate.
- Outreach to key community pipeline partners (case managers, medical community, etc.).
When necessary, assists with other Advancement team and agency functions, such as special events or volunteer tours, as well as participating in meetings and committees as necessary, and performing other assignments as required.
Work in designated office site, meal sites, and client homes. Full time opportunity, generally working between the hours of Agency opening and closing, Monday through Friday, some weekend and evening work may be required on a limited basis.
Bachelor Degree Preferred. Position requires a minimum of 1-year experience in an outreach/recruitment/sales position or equivalent, and strong customer relations, multi-tasking skills and attention to detail.
KNOWLEDGE, SKILLS, AND ABILITIES:
- Background in communication, sales, customer service with ability to generate a consistent pipeline of leads and prospective outreach partners.
- Strong organization and attention to detail, including preparation of detailed reports.
- Ability to develop and maintain strong working relationships, including ongoing follow up and connection, with an emphasis on customer service.
- Ability to document and track both client information and projects in an accurate and timely manner.
- Ability to communicate with a diverse public, including older adults and individuals with a medical challenge or disability, including public speaking.
- Knowledge of most common presenting needs of aging population, as well as community-based services and aging network in communities served.
- Knowledge of modern office practices, procedures, and equipment, including basic computer skills.
- Ability to work independently and with minimal supervision, with discretion and integrity in handling confidential information.
- Ability to be flexible and cope with last minute schedule changes.
- Ability to use good judgment in decision making.
- Ability to travel to/throughout multiple counties and make home visits in neighborhoods of varying socioeconomic status.
- Ability to work outside in all types of weather conditions and to lift up to 25 pounds.