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Arthritis Case Manager

“An Equal Opportunity/Affirmative Action Employer”

JOB CLASSIFICATION: Arthritis Case Manager
LOCATION OF WORK: 1699 W. Mound St.
REPORTS TO: Wellness Director

POSITION SUMMARY:

The Arthritis Case Manager acts as a liaison to outside agencies and the public.  Evaluates care needed by patients and/or provided by community agencies and assesses the individual’s need for support of internal resources of the agency’s programming. Presents and promotes the wellness department’s outreach into the community. Helps the wellness department assist clients who wish to remain at home through promotion of LifeCare Alliance programs. Additionally, the Arthritis Case Manager will help in office support towards the department’s other services in which ever capacity is needed on a daily basis.

Work performed in this position will be of a complex, professional, and confidential nature. Work requires an attention to details, flexibility and the ability to handle multiple functions and projects at one time. This position will have constant contact with clients, other Wellness and LifeCare staff, volunteers and representatives from other agencies and organizations who assist in the care and support of the clients.

The Arthritis Case Manager must be able to conduct program and clinic business in the private setting of a client’s home when required for assessments. The arthritis case manager must be able to handle multiple tasks and stressful situations while maintaining a professional and ethical demeanor at all times. A positive and cooperative image is crucial for this position; work performed is under the general supervision of the Wellness Director and in cooperation with other management members of the LifeCare and Wellness team. This position will require some independence in the field, self-discipline, and self-direction to be successful.

PRINCIPAL RESPONSIBILITIES/FUNCTIONS:

  • Responsible for acting as a liaison to outside agencies and referral sources. This includes receiving and processing applications based on established guidelines, assessing the needs of the clients and evaluating the services once provided. Also includes authorizing, coordinating and making appropriate referrals within other LifeCare Alliance departments.
  • Responsible for working with Customer Service Director to facilitate multiple referral requests among many departments in the agency. Work is decided on a case-by-case need.
  • Responsible for keeping accurate records of activities in the community, including in-home visits, presentations to groups and any other interactions with the community partners required for statistics and accurate expense and mileage reports.
  • Responsible for assisting Wellness Director and Office manager with various administrative duties.  This includes assisting with grants and grant reports. Also includes assisting with clinic events, answering phones, taking referrals, talks to community groups, and other projects as needed. Responsible for performing other duties as assigned.
  • Training will include Electronic Health Records and Serve Tracker usage/documentation.

WORKING CONDITIONS:

Work performed mainly in an office setting but will include visits to client homes and meetings in a variety of public and private locations including outdoor and community events. Working hours are generally between 8am and 4:30pm Monday through Friday but may include evening hours and weekend days and or nights.

QUALIFICATIONS:

Must be a current Registered Nurse, Occupational Therapist, Licensed Social Worker or Community Health Worker able to practice in the state of Ohio.  Must have the ability to operate a PC and be proficient with Microsoft Office products. Must have a valid Ohio driver’s license, vehicle available for work travel use and adequate auto insurance.

KNOWLEDGE, SKILLS AND ABILITIES:

  • Ability to communicate effectively both verbally and in writing
  • Ability to interact effectively with Wellness dept staff and clients and other agency staff, clients, contracted home care agencies, referral sources, volunteers and the general public.
  • Ability to work independently and in a variety of settings.
  • Reliable in following through with clients; maintaining accurate records and completing paperwork and reporting problems or unusual incidents to supervisor.
  • Must have the ability to operate a PC and utilize Microsoft Office products.
  • Must have strong time management and organizational abilities.
  • Must be able to develop and think creatively
  • Must have strong problem solving and decision making skills
  • Must possess strong ethical and professional standards

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